Senior Application Support Engineer (Reading)

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

\n

\n
• \n Job Description\n Location: Hybrid — Reading area (3-4 days on site per week) Type: Full-time, Permanent Clearance: High Level Clearance require\n \n About DXC Technology\n DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.\n \n Working Pattern\n
  \n
  • \n Hybrid — up to 3-4 days on site per week

  \n

  • \n Rotating shifts: 7am–3pm / 9:30am–5:30pm

  \n

  • \n Potential for out-of-hours on-call support

  \n \n \n The Senior Application Support Engineer Role\n

  \n
  • \n We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.

  \n

  • \n This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home.

  \n

  • \n The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.

  \n

  • \n Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.

  \n

  • \n Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.

  \n

  • \n Engage in and provide support for transition/transformation efforts.

  \n

  • \n Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).

  \n \n Responsibilities\n

  \n
  • \n Performing early morning checks to ensure applications are healthy before the users log in.

  \n

  • \n Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.

  \n

  • \n Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.

  \n

  • \n Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.

  \n

  • \n Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.

  \n

  • \n Provide guidance, training, and technical coaching to junior analysts.

  \n

  • \n Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.

  \n

  • \n Create and update "how to guides" and knowledge base articles for common fixes and internal processes.

  \n

  • \n Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.

  \n

  • \n Work together with the applications team to identify and implement continual service improvement activities.

  \n \n Key Skills\n

  \n
  • \n 5 or more years of experience in application support, systems administration, or IT service desk environment.

  \n

  • \n Advanced analytical problem-solving and root-cause analysis.

  \n

  • \n Capability to thrive in high-pressure, live production environments.

  \n

  • \n Excellent communication skills and the ability to work in a team-oriented environment.

  \n

  • \n Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.

  \n

  • \n The following technical skills would be beneficial:

  \n

  \n
  • \n Understanding of ServiceNow or related ITSM tool

  \n

  • \n Windows-based Applications experience

  \n

  • \n Advanced SQL skills in SQL Server and knowledge of SSRS

  \n

  • \n Active Directory

  \n

  • \n Understanding of operating systems, cloud platforms and basic programming integrations

  \n

  • \n Experience of Dynatrace or other monitoring tools

  \n

  • \n Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable

\n \n \n Benefits\n DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.\n

• Additional Job Description \n Additional Job Description \n

\n