Technical Account Manager (Farnborough)

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

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Technical Account Manager

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Location: Farnborough

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Security clearance: Candidates are required to hold UK DV clearance

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DXC Technology is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. We are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development.

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The Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers. This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients - ensuring consistent delivery of high-quality outcomes and long-term value.

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Key Responsibilities

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• \n Client Engagement

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• \n Build and maintain trusted advisor relationships with senior client stakeholders.

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• \n Understand client strategic objectives and translate them into delivery outcomes.

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• \n Act as the primary escalation point for complex service or delivery challenges.

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• \n Operational Excellence

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• \n Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights.

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• \n Proactively address service issues and implement sustainable solutions.

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• \n Champion best practices, lean methodologies, and modern technologies.

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• \n Commercial & Strategic Impact

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• \n Support revenue growth through service expansion and capability development.

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• \n Manage budgets, forecasting, and financial performance of the account.

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• \n Balance short-term delivery priorities with long-term strategic account growth.

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Required Skills & Experience

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• \n Proven experience in technical account management within large, complex client environments.

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• \n Strong technical background across infrastructure or managed services.

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• \n Demonstrated ability to build executive-level client relationships and act as a trusted advisor.

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• \n Strong financial acumen, including budget ownership and forecasting.

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• \n Experience reporting to and influencing senior internal and external stakeholders.

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• \n Track record of driving operational excellence, innovation, and continuous improvement.

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• \n Excellent communication, stakeholder management, and problem-solving skills.

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