Senior Delivery Manager - Remote - Digital Services

Senior Delivery Manager - Agile Delivery - Digital Services - Remote with travel to Newcastle - £500 - £600 per day OUTSIDE IR35 - GDS Expertise - high profile Public Sector contract

Overview:

As a Senior Delivery Manager (DM), you will be accountable for the successful end-to-end delivery of complex digital products and services within a cross-functional Agile delivery team. Operating as a senior leader across multiple scrums, you will drive high performance in multidisciplinary teams, foster a culture of continuous improvement, and ensure alignment between business goals, user needs, and technical delivery. You will work at any stage of the product lifecycle, from discovery through to live service operations, across large-scale digital transformation initiatives in line with Government Digital Service (GDS) standards.

This is a client-facing role requiring presence on-site for a minimum of two days per week. You will collaborate closely with client stakeholders, product managers, technical leads, business analysts, user researchers, and design professionals to ensure effective delivery and stakeholder engagement. Reporting into the overall program manager.

Key Responsibilities:

• Agile Delivery Leadership:
  Facilitate and lead all Agile ceremonies (e.g. daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, show and tells). Ensure ceremonies are inclusive, purposeful, and outcome driven.
• Team Performance and Culture:
  Build and maintain high-performing, motivated teams. Foster a safe, collaborative, and user-centred delivery environment. Actively coach team members in Agile and Lean practices, supporting their continuous development and psychological safety.
• Stakeholder Management:
  Act as a conduit between technical and non-technical stakeholders. Manage expectations, lead conversations around delivery risks and priorities, and ensure consistent and transparent communication.
• Delivery Planning and Reporting:
  Create and manage iterative delivery plans based on empirical data. Track and report on key Agile metrics (burn-up, burn-down, velocity) and provide actionable insights to improve team performance and delivery predictability.
• Dependency and Risk Management:
  Identify, track, and manage internal and external dependencies. Actively address blockers and impediments, escalating where necessary and ensuring delivery momentum is sustained.
• Service and User-Centric Approach:
  Champion user-centred design (UCD) practices by involving the development team in user research activities (e.g. as observers during sessions) and incorporating findings into the backlog. Ensure research outputs are documented, communicated, and acted upon.
• Governance and Operational Support:
  Collaborate with the PMO on timesheet verification, onboarding of new team members, and ensuring accurate and timely invoicing. Maintain delivery artefacts including JIRA boards and Confluence documentation to reflect real-time team activity and plans.

Essential Skills & Experience:

• Agile and Lean Practices:
  Demonstrates deep experience in applying Agile methodologies (Scrum, Kanban, SAFe, etc.) and Lean principles. Able to assess and adapt delivery practices to suit the context, promoting continuous improvement and empirical delivery.
• Cross-Functional Communication:
  Able to bridge the gap between technical and non-technical stakeholders. Skilled in facilitating complex conversations, resolving conflict, and managing diverse senior stakeholder expectations.
• Maintaining Delivery Momentum:
  Experienced in managing flow, tracking progress, and identifying and removing delivery impediments. Uses data to inform team decision-making and improve forecasting.
• Process Improvement:
  Capable of challenging and improving existing processes, streamlining ways of working, and helping organisations adapt and scale Agile practices effectively.
• Planning and Prioritisation:
  Uses evidence and insight to plan, prioritise, and sequence work effectively. Manages complex interdependencies and maintains confidence in delivery progress across volatile environments.
• Team Dynamics and Collaboration:
  Demonstrates strong servant leadership and team-building skills. Creates psychologically safe environments, enables autonomy, and facilitates optimal team composition and performance.
• GDS experience (Discovery, Alpha, Beta, Live phases)

Desirable Qualifications & Experience:

• SAFe, (url removed), or similar Agile certification
• Experience working within central government or public sector digital programmes
• Strong knowledge of JIRA, Confluence, and delivery analytics tools

Senior Delivery Manager - Agile Delivery - Digital Services - Remote with travel to Newcastle - £500 - £600 per day OUTSIDE IR35 - GDS Expertise - high profile Public Sector contract

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Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.