Service Architect

Service Architect - Contract OUTSIDE IR35 - Market Rate £ DOE - London

We are looking for a Service Architect to join a client based out of London to help deliver the service framework and model for an Azure Virtual Desktop with a focus on processes around Joiner-Mover-Leaver

Key Responsibilities

• Define the end‐to‐end service for AVD, including SLAs, support tiers, service catalogue entries, runbooks, and operational guidelines.
• Create JML workflows, provisioning processes, access controls, and operational procedures aligned with ITSM standards.
• Develop workflows for incident, problem, request, and change management relating to the Azure Virtual Desktop.
• Work across multiple teams to ensure relevant governance
• Ensure service design aligns with Azure best practices and governance.

Skills needed to succeed

• Strong understanding of Azure Virtual Desktop, Azure core services, identity and access management etc
• Proven experience designing or managing enterprise service models and operational workflows.
• Knowledge of service transition/service introduction.
• Experience formalising JML processes in an enterprise environment
• Strong stakeholder management skills