Business Data Analyst

Business Data Analyst - Repairs (Social Housing)

Location: North London

Salary: 47,000 per annum

Contract: Permanent

We're hiring a Business Data Analyst to support repairs and maintenance performance in a social housing environment. You'll analyse operational and financial data (repairs, voids, SOR usage), build clear reports/dashboards, and provide insights that improve service, cost control, and customer outcomes.

Key responsibilities:

• Analyse large data sets covering responsive repairs, voids and planned maintenance.

• Track KPIs, budgets and Schedule of Rates (SOR) usage; highlight variances and trends.

• Build and maintain reports/dashboards (e.g., Excel, Power BI/Tableau) for managers and stakeholders.

• Provide insight for contractor performance reviews and contract governance.

• Support budgeting and forecasting with spend analysis and projections.

• Ensure data quality across housing/contractor systems; reconcile and cleanse data as needed.

• Prepare regular management packs and ad-hoc analysis with clear, actionable recommendations.

• Collaborate with repairs operations, finance and asset teams to drive continuous improvement.

Requirements:

• Experience as a Business/Data Analyst in social housing, property maintenance or facilities management.

• Strong understanding of repairs operations, work orders, SOR codes and cost drivers.

• Advanced Excel skills; experience with data visualisation tools (Power BI or Tableau).

• Confident working with housing/contractor systems (e.g., Northgate, DRS, Dynamics or similar).

• Strong analytical, problem-solving and data-cleansing skills with high attention to detail.

• Clear communicator able to present complex findings to non-technical audiences.

• Knowledge of KPI frameworks, performance reporting and budget monitoring.

• Degree or relevant qualification in data, business or a related field preferred.

What's on offer:

• 47,000 per annum, permanent.

• North London base with potential hybrid working.

• Impactful role improving value for money and resident outcomes.

• Supportive team with professional development opportunities.

If you're a data-driven analyst who knows repairs, SOR and budgets, and you want to make a measurable difference in social housing, we'd like to hear from you.