OOH Helpdesk Operator

OOH Helpdesk Operator

Job Type: Temp - Perm

Start date: Immediate/Notice period

Location: Salford

Salary: £25,500 - £26,000

An exciting opportunity has become available for an Out-of-Hours (OOH) Helpdesk Operator to join a busy Help-desk team based in Salford. This is a fantastic role for someone with experience in a fast-paced help-desk or customer service environment who is looking for long-term stability, with the opportunity to go permanent. The successful candidate must be available for weekend work.

Our client is seeking a hardworking, reliable, and professional candidate who is confident handling customer queries, logging jobs, and providing excellent service under pressure.

Working hours

Part-Time Option:

• Days: Saturday & Sunday

• Hours: 8:00am - 5:00pm (Flexible)

Full-Time Option:

• Days: Saturday & Sunday plus 3 weekdays

• Hours: 8:00am - 5:00pm (Flexible)

Daily responsibilities will include:

• Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
• Provide accurate records of all the details of each Service request into the appropriate systems
• Provide a level of customer service which meets or exceeds the service commitment
• Accurately record details of all Service Requests
• Exhibit clear and professional behaviour when communicating via telephone or mail
• To achieve a high degree of customer and supplier satisfaction

Requirements for the role:

• Willing and able to work weekends
• Customer Service/Help-desk experience
• Good Communication
• Knowledge of computer databases and their applications
• Planning and Organising
• Analytical Thinking

If you are interested in the role, please send your CV or call Jess on (phone number removed)