Apprentice IT Support Officer

The IT Support Officer Apprentice provides first-line support across the College, assisting in the maintenance and operation of IT systems, infrastructure, and end-user devices, while supporting secure, reliable, high-performing services through installation, configuration, troubleshooting, and ongoing hardware and software maintenance.

The successful candidate will:

• Support the IT Team in delivering an efficient and effective IT service across the College.
• Assist in the support, maintenance, and troubleshooting of desktop operating systems including Windows, iOS, and ChromeOS environments.
• Assist in the management and support of college-owned devices, including desktops, laptops, tablets, and mobile phones.
• Develop working knowledge of enterprise IT systems, infrastructure, and cloud platforms (e.g. Microsoft 365, identity and access management, and cloud storage solutions).
• Assist with the installation, configuration, and deployment of IT equipment and software.
• Respond to support requests via service desk systems, email, and telephone, ensuring timely and accurate resolution or escalation.
• Support the achievement of service level targets through effective task management and prioritisation.
• Assist with diagnosing and resolving hardware faults, including arranging repair or replacement where required.
• Maintain accurate records of incidents, service requests, and asset changes, ensuring all activities are documented appropriately.
• Support asset management processes, including tagging, auditing, and tracking of IT equipment to ensure compliance and reduce risk.
• Provide technical support for internal and external College events where required.
• Adhere to all College policies, procedures, and quality assurance frameworks, including Health and Safety requirements.
• Demonstrate a professional and customer-focused approach when supporting staff, students, and visitors.
• Undertake any other duties commensurate with the level of the role as required by the IT Manager or senior leadership.
• Ability to work collaboratively within a team environment.
• Professional, approachable, and committed to maintaining high standards of service.
• Commitment to safeguarding and promoting the welfare of young people and vulnerable adult.

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Initiative
• Proactive
• Reliable

• Maths and English GCSE, grade A-C or 4 and above. (Essential)