PACS / RIS Assistant Band 4, Radiology

Job summary

Please Note:This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.

To take a key role within the Radiology Team in supporting the delivery of the PACS & RIS Services throughout the Trust and associated Service Users, including account creation and password resets.

Provide first line support and incident resolution support to users of Radiology systems and services within Dartford & Gravesham NHS Trust and other PACS & RIS service users, acting as an effective interface between end users and the various system support teams at both a local and county level.

Undertake incident and service request recording and ensuring these are tracked effectively. Ensure escalation procedures are adhered to in response to Service Level Agreements and Major Incidents.

Exam management including image transfer, receipt and unspecified examination reconciliation.

The post holder will be expected to manage their own workload, taking advice from the PACS/RIS Manager if required.

In the absence of the PACS/RIS Manager the post holder will be required to maintain essential day-to-day activities and key communications.

Main duties of the job

To support the PACS/RIS Manager to facilitate smooth running of the associated services.

To co-ordinate and schedule PACS & RIS training for users.

To investigate enquiries, queries from staff, offer advice/solutions and inform the PACS/RIS Manager, if appropriate

Receive communication from system users in relation to incidents, service requests and general queries. Acting in a professional manner at all times, act as a communication conduit between the various I.T. support teams and the users of the PACS & RIS services.

Ensure the provision of security password access to users.

Ensure that all correspondence, messages and enquiries are prioritised and communicated to the PACS/RIS Manager. In his/her absence initiate prompt and appropriate action where necessary, ensuring the timely receipt, completeness, collation and distribution of information.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.