Service Desk Analyst

Role: Service Desk Analyst

Location: Luton (with potential for hybrid working after probation)

Salary: £26 - 28K + a comprehensive range of Employee Benefits

Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating

Why Apply: This role joins a busy, friendly team providing first class Service Desk / Desktop support across large User estate.

The Role:

• To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment
• Escalate issues as needed
• Provide excellent customer service to all Users of the service.
• Contribute ideas to the development of the new purpose built service desk tool

The successful candidate will be able to demonstrate:

Essential:

• 2+ years' experience in service desk role supporting a broad range of users ICT issues.
• Exceptional customer service skills. Able to demonstrate genuine care and empathy to Users experiencing difficulties, (some Users will have limited technical understanding)
• Strong written and verbal communication skills.
• Willing to work on a rota between Monday and Friday covering 07.00 - 19.00, (7 hour shifts).
• Eagerness to learn any new technologies.
• Community spirited, eager to help Users.
• Great team player but also capable to work independently when required.