Niche RMS Support & Configuration Specialist

Niche RMS Support & Configuration Specialist

South West England/Hybrid Working
Hybrid role with onsite presence in the South West twice per week
Permanent or Contract
£70,000-£75,000 (permanent) or £500-£600/day (contract)

Our client is a specialist consultancy delivering technology, transformation and operational change services across policing and public safety environments in the UK.

As part of continued growth within their policing and public safety practice, an opportunity has arisen for an experienced Niche RMS Support & Configuration Specialist to join a team focused on supporting, configuring and enhancing the Niche Records Management System (RMS) within a policing environment.

This role would suit someone with strong hands-on Niche RMS configuration experience who understands the realities of operational policing, high-volume case and records workflows, and the importance of stable, supportable solutions within mission-critical environments.

The position offers hybrid working, with an expectation of onsite presence in the South West twice per week to support stakeholders, programme activity and operational engagement.

The Role

You will play a key role in configuring and supporting Niche RMS in line with operational requirements, agreed standards and wider programme objectives.

Working closely with business stakeholders, technical teams, suppliers and operational users, you will help ensure the platform supports frontline policing activity, records management, compliance requirements and service continuity.

This is a role that combines technical configuration expertise with stakeholder engagement and operational understanding.

Key Responsibilities

• Configure and support Niche RMS in line with approved designs, operational requirements and governance standards
• Configure workflows, forms, entities, rules, validations and business logic
• Support the delivery of enhancements, upgrades and continuous improvement activity
• Ensure configurations are stable, supportable and aligned to operational use cases
• Work with stakeholders to translate operational and business requirements into system configuration
• Support role-based access controls, permissions and security configuration
• Assist with testing, issue resolution and troubleshooting across development, rehearsal and production environments
• Support data migration alignment and configuration readiness where required
• Contribute to documentation, knowledge transfer and handover into support teams
• Work collaboratively with programme teams, suppliers and operational stakeholders to ensure successful delivery

Experience Required

• Proven experience configuring and supporting Niche RMS within a UK policing or criminal justice environment
• Strong understanding of Niche data structures, workflows and configuration capability
• Experience configuring security roles, permissions, validations and business rules
• Ability to support high-volume operational systems in live or programme environments
• Understanding of police operational processes and records management principles
• Awareness of compliance, audit and information governance requirements
• Experience troubleshooting configuration-related issues and supporting system stability
• Strong documentation and stakeholder communication skills

Desirable Experience

• Experience supporting RMS replacement or transformation programmes
• Exposure to data migration activity and data model alignment
• Understanding of integrations, interfaces and wider system dependencies
• Experience supporting testing, rehearsal and go-live activity
• Knowledge of public sector, policing or blue-light operational environments
• NPPV3 clearance or eligibility to obtain clearance

Working Arrangements

This is a hybrid role requiring onsite presence in the South West twice per week.

The role would suit someone comfortable working across stakeholder groups and supporting both operational and technical teams within a consultancy delivery environment.

Why Apply?

This is an opportunity to work within a specialist environment where your Niche RMS expertise will directly support operational policing outcomes.

You will join a consultancy environment delivering meaningful systems that underpin frontline activity, public safety and records management across multiple client engagements.

The role offers the chance to contribute across configuration, support and operational improvement while working with stakeholders who understand the importance of robust, fit-for-purpose systems in high-demand environments.