Support Analyst / IT Engineer / IT Support

Support Analyst/IT Engineer/IT Support

We are an IT Solutions provider, primarily focused on remote management and support of customer’s IT infrastructure. Seeking a Support Analyst/IT Engineer to work from our offices based in northwest London on Permanent basis.

The successful candidate will be expected to provide remote and on-site support to client base of varied market sectors working with a team of support engineers. You will be expected to travel using own transport when visiting customer locations. Costs will be fully reimbursed.

Fluent working knowledge of Microsoft Technologies with English verbal and written communication skills are essential.

Technical Skills Required:

• Current Working knowledge of Cloud Technologies and Solutions (Microsoft 365, Google Workspace) and associated applications (AWS, Azure, MS Teams, SharePoint, OneDrive etc.)

• Cloud Backup (Acronis, Veeam etc.)

• Virtual Environments (VMWARE, Hyper-V, VirtualBox)

• Microsoft Windows Desktop OS & Microsoft Office (All versions)

• MAC OS & Linux

• Working knowledge of Smart Phones (iOS/Android)

• Proven knowledge of Firewall configurations, support and troubleshooting

• Proven knowledge and troubleshooting of Microsoft Windows Servers, Active Directory & Group Policies

• Proven knowledge and troubleshooting of Microsoft SQL Server

• Proven knowledge and troubleshooting of Microsoft Exchange Server

• Networking, TCP/IP, Printer, Desktop, Laptop and Server Hardware troubleshooting

• Upgrades, Disk Imaging and Data Migration

• Broadband Technologies

• VOIP Technologies

• Professional Certifications such as CCNA, CCNE, MCSE, MCP, MSDST, MCITP are desirable

Required for this role are:

• Considerable B2B customer service experience in a support based role

• Documentation skills

• An interest in emerging technologies

• Good administration skills

• Technical fault finding by analysis

• Good organisational skills

• Pleasant telephone manner

• Project management skills would be an advantage

Needs to be:

• Customer focused

• Able to work well in a team environment with flexible approach to working hours

• Proactive and positive attitude with taking ownership of problems

• Smartly dressed and attentive to detail

No Agencies please