Business Director , Adoption & Enablement

Business Director , Adoption & Enablement

Senior Customer Success Lead, Adoption & Enablement

London, Hybrid

Up to £95,000

We’re partnering with a scaling AI and data platform helping organisations turn complex data into real commercial insight.

The product is landing well. Now it’s about making it stick.

The Role

A senior, high-impact role across Customer Success, delivery, and enablement.

We’re particularly interested in agency-side profiles, Business Directors, Client Partners, Programme Leads, used to owning senior relationships and ensuring delivery drives outcomes.

You’ll take ownership of how the platform is implemented, adopted, and embedded into enterprise clients. Less account management, more driving real usage and behaviour change.

There’s a genuine greenfield element, shaping how CS and enablement scale.

What you’ll be doing

• Owning enterprise relationships from onboarding through to growth

• Driving implementation and embedding into live workflows

• Leading adoption, usage, and value realisation

• Designing enablement, training, and user engagement

• Translating outputs into actionable business decisions

• Building CS and enablement playbooks

• Partnering with product and engineering

• Identifying expansion through strong delivery

Role Requirements

• Agency, consultancy, or SaaS background

• Experience with data, analytics, martech, or AI solutions

• Commercial mindset, linking delivery to outcomes

• Track record embedding solutions into client environments

• Comfortable in a scaling, hands on environment

Why this role

• Move from agency cycles into product led impact

• Greenfield scope to shape CS and enablement

• High visibility, close to product and leadership

• Focus on adoption and real customer value

If you’re operating as a Business Director or Client Partner and want to move closer to product and long-term impact - Lets Talk !