Customer Success Engineer, Adoption & Enablement

Senior Customer Success Engineer, Adoption & Enablement

London, Hybrid

Up to £95,000

We’re partnering with a scaling AI and data platform helping organisations turn complex data into real, operational insight.

The product is landing well. Now the focus is on embedding it into client environments and driving sustained value.

The Role

A senior technical Customer Success role sitting between client, product, and engineering.

You’ll own delivery from implementation through to adoption, ensuring the platform is embedded into client workflows and decision-making.

Less account management, more enablement, solution design, and driving usage.

What you’ll be doing

• Leading onboarding and implementation into client environments

• Acting as the bridge between client, product, and engineering

• Running workshops, roadshows, and solution sessions to drive adoption

• Translating client needs into clear requirements for technical teams

• Embedding the platform into live workflows with data teams

• Driving usage, value realisation, and expansion

• Building scalable enablement and onboarding approaches

Tech environment

• APIs, data pipelines, and integration workflows, understanding and translating requirements

• Familiarity with Python, SQL, able to engage with data teams without coding

• Cloud platforms (AWS, Azure, GCP) and modern data stacks (Databricks, Snowflake)

• AI / ML-driven platforms, translating capability into business use cases

Role Requirements

• Background in Solutions Engineering, Technical Consulting, or Customer Success

• Experience with data, analytics, or AI platforms

• Strong at translating business needs into technical delivery

• Experience running client workshops or enablement sessions

• Comfortable working across client and engineering stakeholders

Why this role

• Move into a technical, product-led CS role

• Shape how adoption and enablement is delivered

• High visibility, close to product and engineering

• Focus on embedding technology and driving real value

If you’re in Solutions Engineering, Technical Consulting, or Customer Success and want to get closer to product and impact, let’s talk.