Customer Success Lead

Customer Success Lead

London | Hybrid

Up to £95,000 depending on experience

Datatech Analytics is partnering with a growing AI and SaaS data platform helping organisations unlock the value of their first-party data.

The platform applies AI and advanced analytics to complex datasets, turning them into intelligence that drives better decisions, revenue growth and competitive advantage across sectors including financial services, retail, insurance, telecoms and healthcare.

As adoption grows, the focus is shifting. It’s not just about delivering powerful technology, it’s about ensuring customers embed the platform into how they actually make decisions.

Customer Success sits right at the centre of that.

The role

A senior Customer Success position responsible for managing enterprise relationships while helping shape how Customer Success evolves as the business scales.

You will work closely with enterprise clients, product and engineering teams to drive platform adoption, value realisation and long-term growth.

This role would suit someone who enjoys rolling up their sleeves, solving problems and helping build the structures and playbooks that allow a fast-growing business to scale.

What we’re looking for

Experience managing enterprise high touch customers in a SaaS, AI or data platform environment.

Someone who combines strong relationship skills with a practical, hands-on approach and is comfortable bringing structure and solutions to a fast moving environment.

If you enjoy building things, solving problems and helping customers get real value from technology, we would love to speak with you.

If this sounds interesting, feel free to reach out for a confidential conversation.

Justin Toomey

Datatech Analytics

justin.toomey@datatech.org.uk