IT Support Technician

Are you passionate about tech and enjoy helping others solve problems? We’re looking for a proactive IT Support Technician to join our growing team. You'll be the go-to person for all things IT, ensuring smooth day-to-day operations and providing top-tier support to our customers and internal users around general IT support and support of our unique range of products. Our industry is unique and offers a wide range of challenges so flexibility and accountability in your role are huge assets to bring with you.

The Role:

This is an opportunity to join a growing global business that has 40 years of history behind us. We are continually evolving in our market place and encompassing AI tool kits as part of our growth. Our management platform was designed in house and is being rolled out across a number of our customers. 

Based in our Bedfordshire office, as an IT Support Technician, you'll be responsible for supporting our customers and internal users by resolving technical issues, maintaining systems, and assisting with hardware/software setups. You’ll play a key role in ensuring our customers solutions are always working whilst offering help and support for internal IT issues.

Our customers require a high level of accuracy when dealing with their challenges so attention to detail and a methodical work ethic along with a positive team attitude will see you well.

Because of the nature of our business, we will require the successful candidate to participate in a security background check, Applicants must be UK residents for a minimum of 3 years. 

What You’ll Be Doing:

• Act as first-line support for our hardware & software solution, and network issues.
• Set up and maintain user devices (laptops, desktops, our bespoke IT devices, printers).
• Manage user accounts, passwords, and access rights.
• Learn and understand our Cloud platform to provide support.
• Ensure hardware for customers and internal staff is set up correctly.
• Respond to helpdesk tickets, diagnose issues, and provide timely solutions.
• Install and update software, ensuring devices are secure and up-to-date.
• Maintain IT documentation and asset records.
• Support both customers and internal users.
• Travel to customers sites my be required where necessary

What You’ll Bring:

• Previous experience in an IT support or helpdesk role (4-5 years of level 2 ideal).
• Familiarity with Windows 10/11, Microsoft 365, Linux systems and basic networking.
• Good problem-solving skills and high attention to detail.
• Strong communication and customer service mindset.
• Ability to manage your time and multitask effectively.
• A strong work ethic for your tasks and helping others in the team where necessary.

Desirable (Not Essential):

• Experience with Active Directory and ticketing systems (e.g., Freshdesk, Jira).
• Technical certifications (e.g., CompTIA A+, Microsoft Fundamentals).
• Familiarity with networking, VPN, Static IP set up and management

• What We Offer:

• Competitive salary based on experience
• Opportunities for training and certification
• Supportive team environment
• Company laptop and tools provided