Platform Administrator Apprentice

The Platform Administrator Apprenticeship offers a fantastic opportunity for someone looking to deepen their understanding of Learning and Development, particularly the growing impact of apprenticeship-based learning on future career pathways. You will gain valuable exposure to apprenticeship delivery and workplace learning programmes within one of the UK’s leading insurance apprenticeship training providers. Working within highly regulated sectors including Banking, Insurance, and Financial Services, the role also provides the chance to engage with a diverse portfolio of high-profile global clients.

Working as part of the Curriculum Team and reporting to the Learning Experience Manager, this role is responsible for a range of administrative activities. You will contribute to developing innovative approaches to enhance learner engagement and promote social learning via our Learning Experience Platforms. The role also involves building learning plans, supporting day-to-day queries, and using exceptional communication skills you will collaborate with Government funded Product Managers to ensure the smooth implementation of programmes within our e-portfolio system. You will work closely with CPD/PQ Product Managers, who develop tailored learning solutions for clients and other platforms.

Apprentices enrolled on our programmes have access to both the Thrive and Aptem platforms, which are third-party systems that are continually evolving. Thrive plays a key role in the learner experience, offering a wide range of learning resources including eLearning modules, articles, workbooks, and videos, that support development and are uniquely tailored to Davies’ delivery. Aptem serves as the progress tracking system, enabling both apprentices and coaches to access personalised learning plans and monitor progress against their knowledge, skills and behaviours. The information held across both platforms is critical for accurately tracking learner performance and is essential for evidencing progress during Ofsted inspections.

The role will involve projects relating to expanding our use of Learning Experience platforms and is a real chance for ownership of the solutions. You will be working with the Learning Experience Manager to create learning plans, learning components, expansion of the content library, expansion of incorporating content for Functional Skills Maths and English. Along with working on solutions to make the tracking the progress of apprentices’ learning effective and easy to use. As part of the role you will work towards your Level 3 Business Administrator Apprenticeship and upon successful completion you will gain the City & Guilds Level 3 qualification. Many of our apprentices go on to take further apprenticeships and progress in the business to other roles.

• To support the Learning Experience Manager in the evolution and development of our online platforms in line with product enhancement and updates.
• Work with other Davies teams and communicate changes which impact their working practices.
• Work with Excel and Sharepoint to maintain information relating to the projects delegated and report progress upwards to the Learning Experience Manager and Lead Product Managers.
• Adapt a problem-solving approach to challenges and escalate quickly on those which are outside of the scope of work or where there may be a wider impact.
• Reporting on Thrive usage data and metrics.
• Working with the Learning Experience Manager to produce management information that captures key metrics and relevant information for board packs.
• Working with our third-party platform suppliers to maintain and schedule required projects which require implementation.
• Resolving queries on our MS Teams channels from colleagues relating to learning content on Thrive and components on Aptem.
• To take responsibility for personal development and completion of the level 3 Business Administrator apprenticeship with support from the Learning Experience Manager and be proactive and willing to invest in own development subject to the availability of appropriate resources and job/organisational requirements.
• To carry out all duties and responsibilities in accordance with all Davies Group HR Policies.
• To work towards achievement and/or exceeding of targets set.
• To undertake any other such comparable duties as may be reasonably required by the Line Manager or his/her delegated alternative.

Essential:

• English and Maths GCSE grades A – C (or equivalent)
• Good IT skills in all Microsoft 360 applications (particularly Excel & PowerPoint)
• Good attention to detail and logical thinking skills
• Experience communicating effectively with external organisations and across internal teams

Desirable:

• Experience of using Microsoft SharePoint application
• Experience using and updating internal databases or information systems
• Experience of stakeholder management
• Experience of basic project management