Customer Support Administrator Apprentice
We are seeking a dedicated and enthusiastic Administration Apprentice to join our team. The ideal candidate will provide administrative support across the business, assist with day-to-day office duties, communicate professionally with customers and colleagues, maintain accurate records, and help ensure the smooth and efficient running.
Role
Ensure all customer queries are dealt with in a timely manner and ensure communication is clear and consistent throughout. This includes both call-out requests from customers and service defects reported by engineers.
- Answer incoming customer calls and emails, dealing with them in a professional manner, logging the customer contact details and unit ID.
- Where required, assist with breakdowns, ensuring all information is recorded accurately.
- Ensure the engineers’ availability spreadsheet is kept up to date at all times.
- Ensure requested reports/data are collated and presented to the Service Support Manager in a timely manner.
- Ensure that timekeeping and professionalism within the Service Department are adhered to.
- Ensure engineers’ work reports are reviewed and relevant orders are updated on the AS400 system.
- Ensure mobile engineers’/subcontractors’ parts are reviewed and replaced where necessary, ensuring first-time fixes are completed as often as possible.
- Provide support for the Service Controllers with gathering information for engineers, liaising with customers and arranging 6-monthly service visits.
- Support the Service Controllers, ensuring any return visits are actioned immediately.
- Ensure any recharges are billed as soon as works are completed.
- Ensure engineers’ van stock is monitored and adjusted where necessary to include new components.
- When sending engineers to sites, ensure all other equipment on site is checked with the aim of preventing further breakdowns/call-outs.
- Address positive changes with the goal being customer satisfaction and zero call-outs.
- Alert the Service Support Manager of any findings requiring attention in good time.
- Liaise with colleagues, customers and other businesses within Dawsongroup where required.
Training
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
Please note: This is an apprenticeship vacancy and the advertised closing date is provided as a guide only. The employer wishes to review applications and interview suitable candidates as they are received. As a result, this vacancy may close earlier than the advertised date if a suitable candidate is identified or if a high volume of applications is received. We therefore encourage interested applicants to apply as early as possible to avoid disappointment.
Full time permanent employment upon completing apprenticeship successfully.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- WEST NOTTINGHAMSHIRE COLLEGE
- Working Week
- Monday to Friday, 8.00am - 5.00pm or 8.30am - 5.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 5th October 2026
- Start Date
- Monday, 12th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)