HRIS iTRENT SYSTEM SPECIALIST

Description:
  
HRIS (iTrent) System Specialist

Background
Government Legal Department (GLD) HR Operations Team have an ambitious service improvement programme aimed at:
• Providing accurate and compliant payroll and pension servicesProcess employee changes promptly and accurately
• Providing professional and timely HR advice via Service Now and HR Helpline
• Improving user experience of digital HR platforms and increase efficiency and self-service
We are looking for an experienced iTrent system specialist to join our team until the end of March 2026 to help implement the priority change requests that will make our use of iTrent more efficient and user-friendly and improve the quality and range of data held on the platform.
They will work closely with HR colleagues across HR to understand, test and implement improvements as well as responding reactively to resolve errors and glitches as they arise

Responsibilities
• Lead on the design, testing, deployment, review, launch, monitor and close down of system changes
• Undertake data cleansing and data improvement to iTrent fields to maintain integrity and improvement of employee data
• Ensure system changes are maintained and data cleanse exercises are expedited at pace working closely with the MI Team, including flagging potential risks and agreeing mitigations
• Manage the rollout of new checklists as required
Participating in weekly/monthly meetings and their role in them;
• Sharing expertise with/supporting team; acting as expert

Essential Experience
The ideal candidate will have:
• Proven experience as an iTrent System Administrator or Systems Support Role.
• Deep understanding of iTrent modules—especially HR, Payroll and Learning & Development.
• Ability to configure workflows, batch processes, permissions, and user roles within iTrent.
• Ability to support users and provide resolutions to issues as well as escalating
• Skilled in data cleansing, conversion, and maintenance
• Experience of user acceptance testing, test scripting, and supporting system upgrades.
• A strong understanding of HR and Payroll processes and policies and the need for accurate, consistent and retrievable data to support these processes
• The ability to communicate effectively and build strong working relationships with technical experts, non-technical colleagues and end-users
• A flexible mindset and willingness to support non-technical activities associated with system changes
• The ability to work on their own initiative, keep senior managers updated on progress and escalate issues where appropriate