Technical Support Analyst (Tier 2)

Technical Support Analyst (Tier 2)
Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days
Location: Taunton / Hybrid

An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK.
You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills.
Key skills (not all essential):

• Minimum 3 years' experience in a similar IT support role
• Experience using service desk tools and remote support software
• Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix activities.
• Familiarity with ITIL processes and SLAs
• Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC)
• Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager, and related O365 admin Centre.

Desirable:

• Microsoft certifications (e.g. M365 admin, Azure)
• Experience in an MSP or multi-client environment
• Windows Server administration (Apply online only))
• Experience managing devices via Microsoft Intune and using PowerShell

This is a fantastic opportunity to join a fast-paced technical team supporting a wide range of clients, with room for career growth and skills development.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.