Associate Director - Commercial Operations, AI&D, Technology & Transformation, London

Associate Director - Commercial Operations, AI&D, Technology & Transformation, London Basic information

Location: London

Job Type: Permanent / FTC

Date Published: 20 Oct 2025

Business Line: Life Sciences - AI & Data

We are seeking an experienced Commercial Operations leader in Deloitte's Life Sciences practice of the AI & Data service offering. The role offers the opportunity to work with world leading clients navigating an evolving marketplace where Agentic AI is transforming commercial operations across the life science value chain.

Responsibilities

• Define and implement the vision and strategy for Deloitte's Life Sciences Commercial Operations - AI & Data Driven Solutions practice, identifying emerging trends and developing innovative solutions to address client challenges.
• Client Engagement & Business Development: Cultivate and manage senior level client relationships within leading pharmaceutical, biotech, and medtech companies; lead business development efforts, including identifying opportunities, developing proposals, and securing new engagements.
• Solution Delivery & Innovation: Oversee the design and implementation of AI/ML models and advanced analytics solutions for incentive compensation, quota setting, incentive design, structure, target setting, and other commercial operations challenges.
• Practice Building & Team Leadership: Build and mentor a high performing team of consultants, data scientists, and engineers; foster a culture of collaboration, innovation, and continuous learning.
• Thought Leadership & Market Influence: Represent Deloitte as a thought leader in AI driven commercial operations, publishing articles, presenting at conferences, and contributing to industry forums.

Qualifications & Experience

• Advanced degree (MBA, MS, PhD) in a relevant field (life sciences, engineering, data science, business) or equivalent.
• Extensive experience in life sciences commercial operations, with a proven track record in incentive compensation, quota setting, and/or sales force effectiveness.
• Deep understanding of AI/ML techniques and their application to commercial operations challenges.
• Demonstrated ability to lead and manage complex projects, budgets, and teams.
• Exceptional communication, presentation, and interpersonal skills, able to convey complex technical concepts to diverse audiences.

Additional Preferred Experience

• Familiarity with regulatory and compliance considerations in life sciences data privacy and security.
• Strong business acumen and strategic thinking capabilities.
• Proven ability to build and maintain strong client relationships at the executive level.

Personal Independence & Compliance

Regulation and controls are standard practice in our industry and Deloitte is no exception. Detailed guidance on personal independence constraints will be provided during the recruitment process.

Hybrid Working Policy

You will be based in London with a hybrid working arrangement that includes local office, virtual collaboration spaces, client sites, and remote work as appropriate.