Customer Service Administrator

Business Support & Customer Service Adviser

Salary: £25,948 p.a.

Contract Type: Permanent, Full Time

Location: Town Hall, Weston-Super-Mare – Hybrid (approx. x2 per week in the office)

We’re looking for a Business Support and Customer Service Adviser to join our team supporting the delivery of services to our local government partners.

This role focuses on providing efficient administrative support and customer assistance, helping ensure information is processed accurately and services run smoothly.

You’ll spend much of your time working with data, updating systems and supporting operational processes, as well as contacting customers where follow-up or additional information is needed.

Working as part of a supportive team, you’ll play an important role behind the scenes in helping deliver reliable and high-quality services.

What you’ll be doing

• Providing administrative and business support across a range of service areas.
• Accurately inputting and maintaining data across multiple systems and databases.
• Using tools such as Excel and other ICT systems to manage and process information.
• Reviewing applications and records to ensure information is complete and accurate.
• Making outbound calls to customers where follow-up information or clarification is required.
• Maintaining organised records and documentation in line with organisational procedures.
• Supporting team processes and helping ensure service standards are met.
• Working collaboratively with colleagues and partner organisations to deliver excellent services.

What we’re looking for:

We’re looking for someone who enjoys working with people and takes pride in delivering a great service.

• Experience in an administrative, business support or customer service role.
• Strong attention to detail and accuracy when working with data.
• Confidence using Microsoft Office, particularly Excel.
• Good communication skills and the ability to speak confidently with customers when required.
• The ability to manage tasks effectively in a busy team environment.
• A proactive and positive approach to work.

Why Delt?

Delt exists to make a difference. We’re owned by the public sector but operate with a private sector mindset - agile, efficient, and impact-driven. Everything we do helps to support vital public services across the Southwest. If you want a role where your work truly matters, Delt could be the place for you.

Benefits include -

• Generous holiday allowance of 25 days plus bank holidays
• Matched contribution pension scheme up to 10% of salary
• Life assurance scheme
• Opportunities to buy and sell leave
• Employee shopping savings portal
• Opportunities for training to be funded by Delt
• EV salary sacrifice
• Employee assistance programme supporting mental and physical wellbeing

Deadline for applications: Monday 23rd March 2026

Disclaimer:

Some benefits may be subject to eligibility criteria and individual circumstances. For roles paid at or near the Real Living Wage, certain salary-sacrifice benefits (such as buying additional leave or the cycle-to-work scheme) may not be available where deductions would reduce pay below minimum wage.