Software Support Engineer
Dematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. For this position, we're seeking those with experience working in a similar software/IT support role with the ability to support the team with the on-call requirements.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
Key Responsibilities:
- Assumption of on-call duties in an international environment.
- Service delivery manager for new and long-term existing customers.
- Carrying out software support incl. documentation of incoming .service cases including a description of solutions.
- Project collaboration in software projects (CS, MU, PS, IS).
- International project commissioning and after-go-live support.
- Service support for existing customers (WCS, MFC).
Qualifications & Experience:
- Experience with 24/7 on-call 2nd-level support
- High level of service and customer orientation
- Solution-oriented and analytical approach
- Software affinity and experience in handling Software Applications
- Knowledge of the automation environment/warehouse management systems
- Knowledge of the logistics IT environment
- Willingness to travel
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.