Operations Manager

Operations Manager

UK based Remote-first | 4-day working week | Technology & AI

Make things work better. Solve the problems nobody has solved yet. Help a growing technology business scale.

Denholm Associates is working with a fast-growing technology consultancy that is looking for an Operations Manager to become a key part of its next stage of growth.

Reporting directly to the COO, this is a broad and influential position sitting at the centre of the business.

But this isn't a traditional Operations Manager role where you'll inherit a well-established playbook and simply keep things ticking over. We're looking for someone who enjoys being handed a problem where there isn't yet a process, an obvious owner or necessarily even an obvious answer and then working out what needs to happen.

Your job, ultimately, is to make the business easier to run and easier to scale.

WHAT YOU'LL BE DOING

• You'll become the go-to person for operational challenges across the business, with the autonomy to investigate problems, make recommendations and get things moving.
• Your responsibilities will include:
• Solving the unsolved – taking ownership of non-routine operational problems, supplier onboarding, system access challenges and the inevitable curveballs that come with a growing business.
• Customer onboarding & governance – helping navigate complex customer requirements involving contracts, insurance specifications, security questionnaires and compliance documentation.
• Compliance & audits – coordinating annual compliance activity and working with external auditors across areas such as ISO and Cyber Essentials.
• Making change happen – leading internal projects and helping colleagues successfully adopt new systems, processes, workflows and AI tools.
• Finance operations – coordinating payroll and statutory payments, managing supplier payments, liaising with external accountants and supporting commission reporting.
• Recruitment & onboarding – supporting the hiring journey from drafting job descriptions and initial interviews through to onboarding new colleagues and continually improving the experience.
• Building better processes – spotting the things the business keeps doing manually or inconsistently and asking: “Could we make this simpler, faster or automate it altogether?”
• Using data to improve decisions – helping develop and analyse operational metrics to identify bottlenecks and opportunities for improvement.
• Supporting senior leadership – taking ownership of operational and executive-level activity that allows the COO and wider leadership team to spend more time focused on customers, people and growth.

YOU'LL PROBABLY BE SOME WHO

• Loves solving problems and is comfortable with ambiguity.
• Takes ownership rather than waiting for detailed instructions.
• Has exceptional attention to detail.
• Is naturally curious about technology, software, automation and AI.
• Looks at a messy or manual process and immediately starts thinking about how it could work better.
• Is comfortable moving between finance, people, customers, compliance and systems.
• Can introduce change while bringing people with you.
• Recognises when an occasional task has become a recurring one — and turns it into something structured, documented, delegated or automated.
• Is comfortable working independently and directly with senior leadership.

WHAT DOES SUCCESS LOOK LIKE?

This role has genuine scope to make an impact.

You'll know you're succeeding when fewer operational issues need to reach senior leadership, complex customer onboarding becomes quicker and smoother, repetitive work is increasingly standardised or automated, and new systems and processes are genuinely embraced by the wider team.

WHY CONSIDER IT?

You'll be joining a progressive, growing technology business where people are encouraged to challenge existing ways of working, experiment with new ideas and use technology to make a genuine difference.

You'll work closely with senior leadership and have real visibility, autonomy and influence across the organisation.

And there's a fantastic benefits package, including:

⭐ 4-day working week

Remote-first working – no obligation to visit an office

Performance-related bonus

Private medical insurance

Two books a month through the company book club

Continuous professional development support

Cycle to Work Scheme

Electric car scheme

Enhanced pension contributions

️ Floating bank holidays

☕ Quarterly tea/coffee subscription

️ Support towards your home-working setup

Calm subscription

This could be a brilliant opportunity for someone who has reached the point in their career where they don't simply want to administer processes, they want the freedom to question them, improve them and build new ones.

If you see a messy problem and your immediate reaction is:

“There must be a better way of doing this...”

we'd love to hear from you.