IT Apprenticeship
You’ll be joining a supportive, collaborative team of experienced professionals who are passionate about technology and committed to helping you succeed. From day one, you’ll gain valuable hands-on experience while learning directly from industry experts who will mentor and guide you throughout your apprenticeship.
Role
You’ll be joining a supportive, collaborative team of experienced professionals who are passionate about technology and committed to helping you succeed.
From day one, you’ll gain valuable hands-on experience while learning directly from industry experts who will mentor and guide you throughout your apprenticeship.
Training
Information Communications Technician Level 3.
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday 9am- 5pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 25th September 2026
- Start Date
- Thursday, 1st October 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)