Junior Client Services Manager

REPORTS TO: Director of Client Services (United Kingdom)

TELECOMMUTE: Exclusively

SALARY: Base salary depending upon experience, incentive plan

HOURS: Full time – 40 hours / week

SCHEDULE: Monday – Friday with requirement to participate in morning meetings. Schedule can fluctuate based upon location of clients.

SUMMARY

Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

The Junior Client Services Manager (JCSM) is responsible for the complete client relationship of Dependable Solutions Inc. (DSI) with both new and existing clients.

ESSENTIAL FUNCTIONS

Client Engagement

o Partner with your clients to support their long-term goals and key objectives.

o Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client’s organization.

o Conduct periodic client audits. Make recommendations based on findings.

o Identify additional revenue streams within the client base.

o Collaborate with other departments to meet existing, new, and future client needs.

o Travel to clients and DSI events locally and internationally as required.

Technical Support

o Be the primary point of contact for allocated clients on all support requests.

o Be secondary point for contact for clients supporting senior team members.

o Make recommendations for process changes and training needs. Escalate technical issues as needed.

o Own the creation of statements of work and feature requests.

o Provide timely responses and proactively keep clients informed throughout the lifecycle of all cases in our client relationship management tool.

o Make recommendations for product improvements.

o Support Project Management team to create or re-draft help documentation.

Onboarding and training

o Effectively and efficiently onboard new customers from sales hand-off to launch.

o Conduct training for new and existing clients either remotely or on-site.

o Provide sales support including system demonstrations for potential clients.

COMPETENCIES

o 1+ years of licensing industry experience.

o Excellent customer service skills and strong training abilities ideally within saas.

o Analytical and detail oriented.

o Project Management experience a plus.

o Ability to travel domestic/International

o Ability to organize multiple tasks across multiple clients at any given time.

o Ability to thrive in a fast-paced and dynamic environment.

o Strategic approach to maintaining existing business relationships and developing new ones.

o Self-starter, motivated and proactive a must.

o Effective written and oral communication.

o Experience in SharePoint, Dynamics CRM and ticketing tools (DevOps, Jira)

o Expertise using Microsoft Office (Outlook, Word, Excel, and PowerPoint).

o Additional languages beneficial (French)

HOW TO APPLY

Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablesolutions.com.

Qualified candidates will be invited for an initial interview. Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualification.

Additional consideration will be made for all candidates who are well prepared for their interview.