IT Project and Technical Support Officer

Job summary

This role provides technical and project support across the Trust,assistingwith the delivery, deployment and ongoing use of approved technology, systems,devicesand associated equipment. It supports the planning,coordinationand monitoring of small projects, ensuring staff receiveappropriate resources,guidanceand technical input to meet service needs.

Working within the Technical Services team, the role helps deliver cost-effective, well-managed IT solutions for clinical and corporate services. This includes supporting users with technology implementation and use, resolving day-to-day and non-routine technical issues whereappropriate, and providing practical support for devices,systemsand equipment.

The role will liaise with internal teams, externalsuppliersand service providers to support Trust systems and agreed project delivery. It will also support asset management, including device deployment, usage reporting, audits, investigations and decommissioning in line with Trust policies and procedures.

The role requires flexibility to meet service needs, including visiting Trust sites to provide user support, undertake device audits and assist with local deployment activity. It supports high-quality IT service management, helping clinicians and staff access the tools they need to work effectively.

Main duties of the job

Provide technical and project support across the Trust,assistingwith the planning, coordination,monitoringand delivery of small projects to ensure staff are supported withappropriate resources,guidanceand technical input.

Work as part of the Technical Services team to support the delivery of cost-effective, well-managed IT solutions that meet the needs of clinical and corporate services.

Support staff with the deployment, implementation and use of approved technology, systems,devicesand associated equipment, resolving day-to-day and non-routine technical issues independently whereappropriate.

Liaise with internal teams, external systemsuppliersand service providers to support the maintenance of Trust systems and the successful delivery of agreed projects.

Support asset management activities, including device deployment, usage reporting, audits, investigations and decommissioning in line with Trust policies and procedures.

Provide technical and practical support for telecommunications, mobiledevicesand user-reported issues, including the analysis of reporting data to support effective device usage,managementand service improvement.

Contribute to the delivery of high-quality Technology and Information Service Management, helping to ensure that clinicians and other staff have reliable access to tools they need to carry out their duties effectively.

Work flexibly to meet the needs of the service, including visiting Trust sites across Derbyshire

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible

• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service

• Yearly appraisal and commitment to ongoing training

• Generous NHS pension scheme

• Good maternity, paternity and adoption benefits

• Health service discounts and online benefits

• Incremental pay progression

• Free confidential employee assistance programme 24/7

• Access to our LGBT+ network, BAME Network and Christian Network

• Health and wellbeing opportunities

• Structured learning and development opportunities