IT Project and Technical Support Officer

Job summary

We are looking for an organised and technically confident IT Project and Technical Support Officer to join our Technical Services team. The role will support the delivery, deployment and ongoing use of IT systems, devices and digital services across the Trust. You will help coordinate small IT projects, resolve technical issues, support staff with technology, and maintain accurate asset records, including device audits, reporting and decommissioning. Working with clinical and corporate teams, suppliers and service providers, you will help ensure staff have reliable access to the technology they need. The role requires strong communication and organisational skills, a practical approach to problem-solving, and flexibility to travel to Trust sites across Derbyshire when required. "It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager before applying. Applicants who are not employed by an NHS organisation, will receive a fixed term contract. "

Main duties of the job

The post holder will provide technical and project support across the Trust, helping to plan, coordinate and deliver small IT projects and service improvements. They will support the deployment, implementation and ongoing use of approved technology, systems, devices and equipment, ensuring staff receive practical guidance and timely technical support. Working as part of the Technical Services team, the role will help maintain effective IT services for clinical and corporate teams, resolving day-to-day technical issues where appropriate and escalating more complex matters when needed. The post holder will liaise with internal teams, external suppliers and service providers to support the delivery and maintenance of Trust systems and projects. The role will also support asset management activities, including device deployment, audits, usage reporting, investigations and decommissioning in line with Trust policies. This includes supporting telecommunications, mobile devices and user-reported issues, using service data to improve device usage and service delivery. The post holder will be expected to work flexibly, including travelling to Trust sites across Derbyshire to provide user support, undertake audits and assist with local deployment activity.

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

Commitment to flexible working where this is possible
27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
Yearly appraisal and commitment to ongoing training
Generous NHS pension scheme
Good maternity, paternity and adoption benefits
Health service discounts and online benefits
Incremental pay progression
Free confidential employee assistance programme 24/7
Access to our LGBT+ network, BAME Network and Christian Network
Health and wellbeing opportunities
Structured learning and development opportunities

Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

The IT Project and Technical Support Officer will provide technical and project support across the Trust, helping to deliver, deploy and maintain approved IT systems, devices, telecommunications and digital services. The post holder will support the planning, coordination and delivery of small IT projects and service improvement activities, ensuring that clinical and corporate teams receive the technical guidance, resources and support needed to use technology effectively. Key responsibilities will include:

Supporting the deployment, implementation and ongoing use of IT systems, devices, mobile technology and associated equipment across the Trust.
Providing practical technical support to staff, resolving day-to-day and non-routine issues where appropriate, and escalating more complex matters when required.
Assisting with the planning, coordination and monitoring of small IT projects, service improvements and local deployment activity.
Working with internal teams, external suppliers and service providers to support system maintenance, project delivery and service continuity.
Supporting asset management processes, including device allocation, deployment, audits, usage reporting, investigations and decommissioning in line with Trust policies.
Maintaining accurate records of work undertaken, including service desk updates, asset records, deployment activity and project documentation.
Providing support and guidance to staff on the effective use of approved technology, systems and devices, including simple demonstrations or user guidance where required.
Analysing service information, user requirements and reporting data to identify actions, support improvements and improve device usage and management.
Contributing to the development and implementation of IT procedures, guidance documents and local working practices.
Supporting telecommunications, mobile devices and user-reported issues to help ensure staff have reliable access to the tools they need.
Working flexibly across Trust sites in Derbyshire to provide user support, undertake audits and assist with deployment activity.
Following Trust policies and procedures relating to information governance, cyber security, confidentiality, asset management and service management.

The role requires strong organisational and communication skills, a practical approach to problem-solving, and the ability to work independently while contributing effectively as part of the wider Technical Services team.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Person Specification

Essential / Desirable

Essential

Educated to degree level in an IT, technical, project management or business-related subject, or equivalent relevant experience.
Relevant experience of working in an IT, technical support, digital, project support or service delivery environment.
Experience of working with suppliers, service providers or internal technical teams to support delivery of IT services.
Previous experience of providing IT system support in a healthcare environment.

Desirable

Experience working in an NHS environment
Experience using an IT Service Management system such as Halo
Microsoft, networking, endpoint, telecommunications or mobile device management qualification/training.

required

Essential

Experience providing IT support to end users.
Good customer service and communication skills.

Desirable

Experience working in an NHS environment.
ITIL Foundation qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Kingsway Hospital

Kingsway

Derby

DE22 3LZ

United Kingdom

Employer's website

http://www.derbyshirehealthcareft.nhs.uk/

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