Service Designer
Want to be part of an amazing team that's hell-bent on crafting a better future? We're always looking for creative people who care!
We are Analysts. Creators. Designers. Doers. Dreamers. Explorers. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we're better together.
We're looking for a Service Designer to join one of our fast-paced innovation engagements, working cross-functionally with business, technology, and product teams to create and test new service propositions.
You'll be working within a financial institution, but as part of a startup-like innovation team alongside a venture lead and a creative technologist. You must be confident working independently across the innovation funnel—from framing early ideas in ambiguity through to enabling scalable service delivery.
This is an exciting opportunity to apply service design to shape new, innovative offerings at the intersection of finance and emerging technology.
Would you like to...
- Uncover the competitive landscape and market fit for new propositions
- Apply systems thinking to identify interdependencies and create optimized ecosystems that balance user, business, and technology priorities
- Challenge existing assumptions with behavioral insight and design expertise to ensure new propositions integrate with and augment users' day-to-day lives and mental models
- Analyse and synthesize field and desk research data to identify key insights, and translate them into service concepts
- Ground business decision-making with an evidence-based approach across technical capabilities, customer priorities, and market strategy
- Own service mapping and documentation across systems, processes, roles, and priorities
- Work closely with the client's technical team to push what's possible while balancing feasibility
We would like you to have...
- Extensive experience working as a Service Designer
- Demonstrated ability to think critically, manage complexity, and work across multiple layers of an organization or service
- Comfort working at a startup pace—testing and pivoting when needed
- Experience in the financial sector and collaborating closely with emerging technology and technical teams to drive innovation
- Proactive mindset with excellent organizational and time management skills, and comfort iterating and pivoting quickly
- Outstanding communication, presentation, and facilitation skills—not only weaving the story but telling it in a way that ensures comprehension and buy-in
- Ability to work from London and co-locate at client offices three times a week
Want to know more?
- Check us out online:
Inclusion
At DesignIt we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our talent acquisition team who will be happy to support you.
Your Benefits:
With DesignIt you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Equal Opportunities:
DesignIt is an Equal Employment Opportunity employer and makes all employment and employment -related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
Just so you know: if your application is successful, we'll ask you to complete a Background Verification check (BGV).