1st line Service Desk Analyst

If you are a 1st line Service Desk Analyst with 6-12 months experience, we have a new role we would like to discuss with you.

This is a great entry point into IT with real progression, working within an enterprise scale business with broad tech exposure.

Please note this role requires 5 days per week onsite in Solihull, West Midlands.

What You’ll Do

• Provide 1st line support via phone, email, and ticketing system
• Log, triage, and resolve incidents and service requests
• Escalate complex issues where required
• Support hardware, software, and user issues
• Assist with device setup, builds, and deployments
• Deliver excellent customer service at all times

Tech Skills

Basic knowledge of:

• Windows 10 & 11
• Microsoft Office / Microsoft 365
• PC/laptop hardware & peripherals (printers, etc.)
• Mobile devices
• AV / meeting room tech

What We’re Looking For

• 6–12 months’ IT support experience (service desk or onsite/field)
• Good communication skills (spoken & written)
• Strong customer service mindset
• Positive, reliable, and team-oriented
• Able to work with urgency and manage workload

Nice to Have

• Exposure to ticketing tools (e.g., ServiceNow, Jira)
• Working towards IT certifications (e.g., OEM / hardware)