Unified Communication Analyst

Devonshire Hayes has partnered with a fantastic company based in Essex to help them hire a Unified Communications Analyst. You will be tasked with the following,

- Implementation: Support planning, configure, and deploy unified communications systems, including VoIP, SIP trunking, and messaging platforms and integration with CRM

- Monitoring & Maintenance: monitor system performance and reliability; conduct regular maintenance, support patching, and upgrades to ensure high availability and security.

- Support & Troubleshooting: Provide Tier 2/3 support for UC-related issues, including call quality problems, device configurations, and network diagnostics.

- Integration & Optimization: Integrate UC solutions with other enterprise applications (e.g., Microsoft 365, Active Directory, CRM systems). Analyse usage patterns and propose improvements.

- Vendor Management: Collaborate with vendors and service providers to manage licenses, escalate issues, and implement new features or services.

- Documentation & Training: Create and maintain system documentation (CMDB), user guides, and training materials. - Deliver training sessions or resources to end users.

- Security & Compliance: Ensure UC systems comply with security standards and regulatory requirements. Work with InfoSec teams to implement encryption, authentication, and access controls.

Ideally our client would like you to attend 2/3 days per week in the office.