Field IT Support Technician

We are seeking a proactive and customer-focused Field IT Support Technician to join my clients team on a permanent basis. Covering sites across Yorkshire (Brighouse, Elland, Halifax etc), you'll provide on-site IT support to ensure systems are operational, secure, and effective for end-users. This is a hands-on role requiring a good mix of technical ability and communication skills.

Key Responsibilities:

• Provide first and second-line technical support for hardware, software, and network issues.

• Travel to various customer or company sites across Yorkshire to perform on-site installations, maintenance, and troubleshooting.

• Set up, configure, and support desktops, laptops, printers, mobile devices, and other IT equipment.

• Maintain accurate documentation of support requests, incidents, and solutions.

• Liaise with central IT teams to escalate complex issues where necessary.

• Ensure all work complies with company standards and security protocols.

Requirements:

• Proven experience in an IT Support or similar technical support role providing installation and configuration of hardware & software.

• Strong knowledge of Windows OS, Microsoft 365, basic networking, and common hardware troubleshooting.

• Excellent problem-solving and communication skills.

• Experience with Active Directory, remote desktop tools, and ticketing systems.

• Ability to work independently and manage travel schedules effectively.

• Must hold a full UK driving licence and have access to your own car (mileage paid for travel between sites).

• Must be based in or willing to travel extensively across Yorkshire.

Desirable:

• Relevant IT certifications (eg CompTIA A+, Microsoft certifications) are advantageous.