Junior IT Support Analyst
Devonshire Hayes are seeking a motivated and enthusiastic Junior IT Support Analyst to join our customers growing IT team based in Bromley. This is an excellent opportunity for an individual looking to develop their career in IT support, gaining hands on experience across a broad range of technologies while providing first class technical assistance to end users.
Working onsite five days per week, you will support users with day to day IT issues, assist with hardware and software deployments, and help maintain a reliable and secure IT environment.
Key Responsibilities
- Provide 1st Line IT support to users across the business.
- Diagnose and resolve issues relating to Windows operating systems and Microsoft applications.
- Install, configure and maintain desktop and laptop hardware.
- Deploy and support software applications and updates.
- Set up and configure new user accounts, devices and peripherals.
- Troubleshoot hardware, software and network-related issues.
- Log, prioritise and manage support tickets through to resolution.
- Assist with IT asset management and inventory control.
- Support onboarding and offboarding processes for employees.
- Escalate complex technical issues to senior IT staff where appropriate.
- Maintain accurate documentation of systems, procedures and support activities.
Skills & Experience
- Basic knowledge of Microsoft Windows 10/11 environments.
- Understanding of PC hardware, software installation and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks.
- A genuine passion for technology and developing an IT career.
Desirable
- Previous experience in an IT support, helpdesk or technical support role.
- Knowledge of Active Directory and user account administration.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with ticketing systems.
- Relevant IT qualifications or certifications (CompTIA A+, Microsoft Fundamentals, etc.)