Customer Adoption Consultant

What you get to do in this role:

• Aligned to an assigned region, the Customer Enablement Consultant is the main point of contact to evangelize and to grow the overall newly registered learner, training bookings, and learning consumption targets.
• Be a training & adoption expert to recommend and to promote client resources, offerings, and programs to help customers achieve their learning goals.
• Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers and Services Account Executives to deliver on the plan and to support the timely burn down of pre-paid training.
• Monitoring training health and execution for key and growth accounts, by mapping out solutions to improve on outcomes, and be able to consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
• Play an active role in participate in regional strategies—working closely with sales, customer success, marketing teams and GLD-CA leadership—to drive higher adoption of training programs and increase overall learner engagement within key markets.
• Collaborate with GTM (Go-To-Market) teams to support internal projects and ongoing improvement efforts, aiming to enhance client programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.

Skills:

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in account management, customer success, training coordination, or related field.
• Experience in a matrixed, global organization.
• Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders.
• Familiarity with SNOW training and certification offerings preferred.
• Ability to manage multiple accounts and deliverables in parallel.
• Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
• A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
• Experience incorporating analysis and reporting into programs.
• Strong organizational skills and attention to detail.
• Customer-centric mindset with problem-solving orientation.

Education:

French or Arabic Speaking would be great to have