IT Support Technician

Do you get satisfaction from solving problems quickly and keeping people productive?

Are you someone who takes pride in delivering great support, not just closing tickets?

This is a 1st line IT support role with a growing MSP based in South Mcr. It's a hands-on position where you'll be the first point of contact for clients, keeping their systems running and their people unblocked.

Here's what you'll be working on:

• Handling 1st line support tickets across a varied client base
• Supporting Windows environments and Microsoft 365
• Troubleshooting hardware, software and connectivity issues
• Escalating where needed and documenting resolutions clearly
• Building relationships with clients and delivering a consistently good experience
• As you settle in, getting out on client sites and broadening the scope of what you do

Things you'll need:

• Ideally prior experience in an IT support role or MSP (not essential but ideal)
• Solid working knowledge of Windows and Microsoft 365
• A methodical approach to troubleshooting
• Good communication skills, you'll be dealing with end users directly
• A full UK driving licence and access to your own vehicle as travel to client site is essential

So, why would this be for you?

• A genuinely growing business, not stagnant, not corporate, just a tight team doing good work
• Everyone here has progressed internally, this is a place where good work gets noticed
• Real variety as you develop, including client site visits once you're up to speed
• £30,000 DOE

If you're looking for a first step into MSP support or want to take your helpdesk experience somewhere with genuine progression, this one is worth a conversation.