IT Service Lifecycle Manager/IT Service Manager

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A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis.

Responsibilities and Duties:

• Lead the Service Lifecycle process to ensure that new and existing services meet business needs
• Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities.
• Oversee the service portfolio, ensuring that all services are aligned with the organisation's strategic objectives and deliver value and that all services contain up-to-date and accurate information.
• Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption.
• Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and communication to all stakeholders.
• Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively.
• Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes.

Knowledge, Skills and Experience:

• Certified ITIL Foundation v4 (preferred)
• Advanced ITIL certifications (preferred)
• Experience in a leadership or managerial role overseeing ITIL processes such as service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management.
• Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement
• Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review.
• Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements.
• Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes.
• Strong ability to communicate and set expectations with stakeholders and third parties.

IT Service Lifecycle Manager/IT Service Manager