IT Training & Adoption Specialist

IT Training & Adoption Specialist

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A fantastic opportunity has arisen for a IT Training & Adoption Specialist to join our London based global law firm on a permanent basis.

IT Training & Adoption Specialist

Responsibilities and Duties:

Training & Content Development

o Design and create engaging, user-focused training materials for new Marketing Technology solutions and CRM modules

o Develop tailored training content to address the needs of different stakeholder groups

o Draft communication and messaging to support change and adoption efforts

Training Delivery

o Schedule, manage, and facilitate live and virtual training sessions

o Provide hands-on demonstrations and user guidance for tools such as the Pitch Tool and CRM enhancements

o Serve as the go-to expert during initial rollout periods

Adoption Metrics & Reporting

o Collaborate with project leads to define key performance indicators (KPIs) for adoption

o Support the creation of dashboards or reports to monitor tool usage and training impact

o Provide recommendations based on adoption trends and user feedback

IT Training & Adoption Specialist

Knowledge, Sills and Experience:

• Proven experience in training, instructional design, or user enablement - preferably within a Marketing, CRM, or Technology environment

• Experience supporting the rollout of CRM platforms (e.g., Salesforce, Dynamics, InterAction) or similar business tools

• Prior involvement in UAT, product feedback loops, or tool implementation projects

• Familiarity with Marketing Operations or Marketing Technology functions

• Professional services or legal industry experience (desirable but not essential)

• CRM platforms (Salesforce, InterAction, or similar)

• Microsoft Office Suite (Excel, PowerPoint, Teams)

• Learning and collaboration tools (SharePoint, LMS, Confluence, etc.)

• Basic understanding of reporting tools (Excel dashboards, Power BI, etc.)

IT Training & Adoption Specialist