Client Services Advisor

Client Services Adviser

Join a fast-growing team where your customer skills and passion for technology make a real difference. This varied role blends client service, technical troubleshooting, and data analysis—all while supporting innovative systems that improve lives.

The role:

• Deliver responsive first-line support and solutions for our clients, maintaining high standards and professionalism at all times.?
• Confidently explain and use our systems and products for new end users.
• Produce summary reports and feedback for clients using clear, well-written English.
• Coordinate daily maintenance checks, schedule referrals, and manage dispatch processes.
• Liaise with social workers, therapists, technology teams, and families to deliver seamless service and resolve challenges quickly.
• Signpost clients to experts within our business for specialist support.
• Spot opportunities to upsell and support the sales team in growing our services.
• Keep accurate records and uphold our quality and administrative standards.?

What We’re Looking For:

• Excellent verbal and written communication.
• Strong IT, multi-tasking, and data analysis skills.
• Efficient, cheerful telephone manner; customer service experience by phone required.
• Highly organized, detail-focused, and able to work both independently and collaboratively.
• Full UK driving licence with access to a vehicle, willing to travel nationwide.
• Able to pass Enhanced DBS and PVG checks.

Whether you have an operations, sales support, technical, customer service, or recent graduate background, if you’re enthusiastic, proactive, and interested in assistive technology, we want to hear from you.