Client Services Advisor
Client Services Advisor
We’re looking for a confident, organised and customer-focused Client Services Advisor to join a growing team supporting clients who rely on technology and service excellence to deliver better outcomes. This is a brilliant opportunity for someone who enjoys solving problems, building strong relationships and making a real difference every day.
The role
As Client Services Advisor, you’ll be the first point of contact for clients, handling calls and emails, resolving queries, and providing first-line technical and customer support. You’ll also produce clear summary reports from chart data, support service administration, and work closely with internal teams and external professionals to ensure smooth, high-quality service delivery.
What you’ll do:
- Handle client enquiries promptly and professionally by phone and email.
- Provide first-line support and troubleshooting. (training is provided)
- Produce accurate chart summary reports and share findings with clients.
- Keep service records, referrals and administration up to date.
- Liaise with social workers, occupational therapists, care providers and families where needed.
- Spot opportunities to support wider business growth and pass these on to the sales team.
- Arrange parts dispatch and follow up outstanding enquiries.
What we’re looking for:
- Excellent verbal and written communication skills.
- A cheerful, confident and professional telephone manner.
- Strong organisation, attention to detail and the ability to multitask.
- Good IT skills and confidence working with data.
- A proactive team player with a can-do attitude.
- Experience in customer service, administration, operational support, sales support or a technical role is welcome.
- A full driving licence and access to a vehicle, with willingness to travel when required.