Principal Solution Architect, Salesforce Field Service Cloud
At Diabsolut, we're looking for a Principal Solution Architect to lead Project delivery and scale Salesforce Field Service (SFS) solutions across industries. This role is ideal for someone with deep functional knowledge, solutioning experience in enterprise environments, and the ability to lead teams through the build and deployment of scalable, high-impact systems.
You will play a pivotal role in guiding project teams through solution design, build execution, client validation, and final delivery. You will engage with clients throughout the sales, design and build phase, provide subject matter expertise, and ensure quality, scalable architecture is delivered.
What You'll Actually Do
- Guide project teams to lead client workshops, validate requirements, and define the technical architecture
- Translate complex business problems into scalable Salesforce Field Service solutions
- Oversee solution configuration including scheduling, optimization, mobile setup, assets, inventory, service contracts, and dispatcher console
- Sequence implementation tasks and lead the team through development, QA, testing, and release
- Serve as the functional lead during the build phase, reviewing work and resolving issues
- Provide mentorship and quality assurance throughout the delivery cycle
- Contribute to reusable architecture templates, delivery assets, and internal playbooks
Why This Role Matters (for You)
This role is your opportunity to drive enterprise-level Salesforce Field Service transformation with the autonomy to lead real delivery. You'll work with experienced peers, world-class clients, and interesting use cases that push your technical and leadership abilities. If you're passionate about solving real-world problems, guiding teams, and turning complex requirements into systems that work—you'll thrive here.
What Success Looks Like
- Lead and deliver Salesforce Field Service projects that meet business objectives and technical standards
- Ensure system architecture is scalable, maintainable, and aligned with client goals
- Help teams execute effectively through technical clarity, documentation, and mentorship
- Ensure high-quality delivery with minimal rework, proactive risk mitigation, and solution leadership
- Leave behind reusable documentation, frameworks, and assets that support future engagements
Results We Expect from Past Experience
To be successful in this role, you should be able to show a proven track record of:
- Successfully delivering 3+ large Salesforce Field Service implementations in enterprise or multi-national environments
- Designing and implementing solutions that supported mobile workforces, scheduling optimization, and asset management
- Improving delivery efficiency and quality through Solution leadership, reusable architecture, and mentorship
- Supporting cross-functional teams through go-live readiness and post-deployment stabilization
- Elevating delivery performance on past teams or projects through process improvements, automation, or training initiatives
- Lead or contributing to Business Process Reviews and optimization.
Requirements
- Salesforce Field Service Consultant Certification (required)
- 10+ years of hands-on Salesforce implementation experience, with 4+ years focused on Salesforce Field Service
- Proven experience solutioning complex Field Service requirements and leading enterprise-scale implementations
- Excellent Communication and presentation skills
- AI & Agentforce certification
- Experience working with multi-national organizations requiring localization and scale
- Strong understanding of Salesforce Field Service features including scheduling, optimization, assets, inventory, contracts, and mobile
- Strong experience with Service Cloud in complex environments
- Familiarity with oil, gas, water, electric utilities, or related field service industries
- Experience working in Agile and Waterfall environments
- Proven ability to mentor junior team members and contribute to internal knowledge growth
- Excellent documentation skills
Nice to Have
- Bachelor of Science in Computer Science or equivalent technical degree
- Advanced Field Service Certification
- Experience with Einstein for Field Service, Agentforce, or Salesforce AI tools
- Additional Salesforce certifications including Platform Developer I/II, Application Architect, Integration Architect
- Experience with CI/CD, Git, DevOps Center, or Copado
- Multilingual capabilities and experience working in globally distributed teams
- Software Development experience
- Demonstrated experience with Salesforce REST APIs, Omnichannel, and middleware or point-to-point integrations
Our Culture and Core Values
At Diabsolut, we hire for character as much as capability. We want people who show up for the team and the client with care, commitment, and integrity. Our values shape how we lead, how we deliver, and how we grow.
Consider the Customer in All We Do: We put the customer at the center and deliver solutions that exceed expectations.
Own 'It' and Add Value: We take responsibility, follow through, and look for ways to improve everything we touch.
Good Humans Only: We treat others with respect, value diverse voices, and lead with integrity in all we do.
Set High Standards and Expect the Same: We bring our best and challenge each other to do the same—because excellence matters.
Be an Active Voice for Positive Change: We speak up with ideas and feedback to make the work, the culture, and the outcomes better.
Why Diabsolut?
Diabsolut is a Salesforce Summit Consulting Partner and Certified Navigator in Field Service, Service Cloud, Revenue Cloud, and more. We are also a Premier Certinia Partner. Our remote-first team spans the globe, bringing together top Salesforce talent to solve meaningful business problems with thoughtful, high-impact solutions.
You'll work on projects that matter, with people who care, in an environment that values your ideas, your leadership, and your growth.
Ready to build something great? Apply now and help shape the future of field service, together.