Customer Success Services Specialist (German Speaking)

We are supporting a German-speaking Customer Success Services Specialist role.

You will support growing Corporate customers through deployment, migration, identity, and licensing projects. You’ll work closely with Customer Success Managers, Account Managers and customer IT teams - providing technical guidance, leading migration activities, and helping customers maximise value from their software investments.

This customer-facing role combines project delivery, stakeholder management, and enterprise administration. You'll help customers simplify software management, reduce deployment risk, and drive successful adoption of new technologies.

• Role: Customer Success Services Specialist (German Speaking)
• Day rate: £250 per day
• Pay framework: Umbrella Company
• Start date: ASAP
• Contract duration: 12 months initially (with scope to extend)
• Location: Hybrid – once a week in London or Reading office.

Essential Experience

• Experience supporting or delivering software migrations, SaaS transformations, console consolidations, tenant migrations, and other IT deployment projects.
• Experience with project planning, discovery, risk management, stakeholder engagement, and delivering projects to customer deadlines.
• Ability to manage multiple priorities and coordinate internal and customer teams to achieve successful deployment and change management outcomes.
• Hands-on experience with Single Sign-On (SSO), Active Directory, Microsoft Entra ID (Azure AD), user provisioning, directory synchronisation, domain management, and identity migrations.
• Experience working with Software Asset Management (SAM) tools and enterprise administration platforms such as SCCM, Intune, or SaaS administration portals.
• Ability to confidently engage with IT administrators, IT managers, project leads, procurement teams, and software asset managers.
• Strong communication, organisational, problem-solving, and stakeholder management skills, with a proactive approach and attention to detail.

Desirable skills

• Ability to develop into a trusted technical advisor and Subject Matter Expert.
• Ability to understand a customer's IT infrastructure and security questionnaires.
• Understanding of software licensing, compliance, and software estate management.
• Experience delivering webinars and training sessions.

Send your CV today!