1st Line Support Engineer

The Business

Digitech are partnered with a best-in-class Cloud Service Provider (CSP) supporting over 150 clients globally. Their services include cloud solutions (public, private, and hybrid), IaaS, cyber security, and managed services, working across a wide range of industries.

The Role

They are seeking a 1st Line Engineer to join their Service Desk team. The successful candidate will have hands-on experience with:

• Active Directory
• Microsoft 365 (M365)
• Application troubleshooting
• Hardware support, including onboarding
• Printers
• Ticketing systems (logging, triage, escalation, resolution tracking)

On Offer

• Based in Dartford (office-based, five days a week)
• Salary up to £30k, depending on experience
• Some on-call rota after probation
• Training courses paid for and incentivized
• Standard benefits package
• Internal promotion opportunities
• Reporting directly to the Service Desk Team Lead