Client Experience Senior Solutions Manager - UK
About Digital Asset & the Canton Network
Digital Asset builds the technologies that are reshaping the foundations of financial markets. Our mission is to create the world’s most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.
Opportunity
The Digital Asset Client Experience (“CX”) Team works with a diverse set of clients to bring efficient and scalable Daml and Canton-based solutions for multi-party workflows into production. The CX Team is focused on delivering professional services to support clients in turning business opportunities into active DA product use. CX advises and supports clients and partners throughout the development lifecycle, transforming opportunities into positive business outcomes and long-term, profitable DA relationships.
Digital Asset is looking for a talented, motivated, individual who brings proficiency in offering exemplary professional services with a strong mix of experience in product development, business analysis, agile software delivery, and project management. You are a driver of the development process, correlating and synthesizing information and talents from multiple teams and departments in order to maximize efficiency and intelligent development processes.
Candidates MUST reside within commuting distance to our London office for access on a flexible, hybrid schedule.
Key Responsibilities
Informing, solutioning, and driving Daml-based solutions with domain expertise and insights from client / industry / competitive analysis
Working with Sales and clients on pre-sales opportunities, ensuring a smooth transition from pre- to post-sales engagements
Delivering CX professional services to clients and partners who are using DA products for their use cases, applications, etc.
Understanding customer needs through workshops, focus groups, and research initiatives, sharing insights with key stakeholders and development professionals
Leading product and functional aspects of client engagements , incorporating best practices in Daml products, technical concepts, and design
Provide guidance to ensure that application design and implementation align with both DA and industry best practices
Managing key clients / partners relationships for the duration of project engagements, including the implementation of solution development plans, handling client-facing support, and owning resolution of client issues
Owning project management and governance activities for active engagements
Working closely with clients to understand product feature requests and ensure product development roadmap is aligned, based on its priority and dependencies
Key Criteria
The ideal candidate will have:
7+ years of product development or application development management including business analysis experience
7+ years of Agile ways of working experience with solid understanding of best-in class enterprise software development and delivery practices
Knowledgeable of the emerging fintech and rapidly changing technology landscape
Outstanding client relationship skills with the ability to establish oneself as a trusted, empathetic advisor and partner to demanding clientele, as well as influence stakeholders at all levels of an organization
Strong analytical skills , including attention to detail, and the ability to design complex processes and workflows from the ground up while still considering the bigger picture
Ability to articulate how a specific technology and business process designs align to a business case and achieve positive business outcomes
Ability to facilitate design sessions with a client, and drive the creation of prioritized implementation roadmaps
Proven track record of working well with internal and external teams , including developers, engineers, architects, and product managers
Experience managing vendors and guiding team members across functions to a solution
Strong project management or program management skills, with an emphasis on technology and thorough, meticulous attention to detail with a commitment to following through both on individual tasks and full projects
Exceptional communication and presentation skills with the ability to effectively organize and communicate complex concepts to diverse audiences
Experience in providing advisory or consultancy services and/or working at a top-tier advisory firm is preferred
Adaptable and dynamic problem solver who relishes challenges in a fast-paced environment
Experience in financial services domain preferred
A BS or MS in Computer Science is a strong plus
NO AGENCIES PLEASE!
Connect With Us
This is a rare opportunity to help define an industry and join a dynamic team of technology innovators.
Digital Asset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status or any other basis protected by applicable law. If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire. Applicants with disabilities who require accommodation should contact recruiting@digitalasset.com.
As part of our commitment to equal opportunity, Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure. DA also offers family-friendly benefits in addition to flexible work arrangements.