End User Computing Apprentice
Job summary
This post is fixed term/secondment for 24 months in line with course length.
If you are interested applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Digital Health and Care Wales (DHCW)is seeking an enthusiastic End User Computing Apprenticeto join our Digital Workplace team. This is a fantastic opportunity to begin your career in IT within the NHS, gaininghands-onexperience while completing your apprenticeship qualification.
You will be thefirst point of contact for service users, providing efficient support and administration to the Digital Workplace teams. Working closely with colleagues across NHS Wales, you will help maintain systems, support operational services, and contribute to improving digitalservices.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
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Withing the Digital Workplaceteam, act as the first point of contact for callers and service users,providing end user support andresponding to queries efficiently.
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Monitor ITSM call systems, resolving or escalating requests asappropriate.
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Maintain and update spreadsheets, databases, and dashboards to ensureaccuratereporting.
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Assistwith agendas, reports, and documentation for the Digital Workplace teams.
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Collaborate with colleagues and external organisations to optimise resources and improve departmental performance.
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Attend educational establishment in line with apprenticeship programme requirements.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
As an End User Computing Apprentice, you will work towards a Level 3 or Level 4 qualification relevant to the role. You will be expected to take responsibility for completing all elements of your apprenticeship programme, including coursework, assessments, and scheduled learning activities.
This apprenticeship offers the opportunity to gain handson experience while developing your technical skills in a supportive environment. Its an excellent starting point for building a longterm career in IT, combining structured study with practical, onthejob learning.
For queries about course eligibility, please contact: dhcw.recruitment@wales.nhs.uk
Person Specification
Qualifications
- Educated to Level 3 (e.g. A Level standard, National Diploma or higher) or possess the equivalent level of experience
- Knowledge of end user IT systems and procedures
Experience
- Experience of Word, Excel and a good knowledge of information systems (including databases)
Skills and Attributes
- Good interpersonal skills
- Ability to prioritise and meet deadlines
- Ability to work effectively as part of a team
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Digital Health and Care Wales
Address
Hybrid working - Cardiff or Mold
Cardiff / Mold
CF11 9AD
Employer's website
https://nwis.nhs.wales/