Lead Infrastructure Engineer (Cloud)

Job description

Job responsibilities

The role is responsible for the commissioning, decommissioning and support of the operational solutions and services within the teams control. This can be achieved through:

• Helping to develop, manage and maintain the team portfolio of national infrastructure services and/or products.

• Operational support for their teams IT products and services.

• Assisting in the managing of the workload, performance, and development of the team of IT operations specialists by helping build capability to deliver against targets.

• Helping manage third-party provision of IT operational services or products within the team.

• Provide expertise to programmes and projects, persuading and negotiating with a range of stakeholders to achieve positive outcomes.

• Assist in the development of architectural solutions for IT operational solutions, throughout service/product life cycles.

• Ensure that services are provided in accordance with agreed SLA/OLAs and delivered within agreed budgets.

• Responsible for KPI reporting and executing performance management within the post holders sphere of responsibility.

• Participate in the organisational out of hours on call rota to ensure continuity of service.

• Provide assurance that products and services are secure and match operational needs.

• Ensure maximum benefits to patient care are delivered and maintained through the delivery of IM&T.

Person Specification

Qualifications and Knowledge

• A master's degree in an associated professional field (or equivalent qualification / experience).
• Further evidence of relevant higher-level education and/or training.
• Knowledge gained through practical experience of working at this level, across a range of work procedures and practices.
• Evidence of continuous professional development

• Relevant Professional Registration: E.g. Chartered IT Professional (CITP) or Chartered Engineer (CEng)
• FEDIP Advanced Practitioner, or equivalent recognised advanced level professional qualification.
• Theoretical and specialist knowledge gained via relevant certification, such as: oITIL foundation qualification oLeadership and Management qualification or training
• Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.

Experience

• Experienced in leading cross-functional teams to deliver resilient, scalable infrastructure solutions aligned with organisational goals
• Proficient in applying scripting languages and syntax to create secure, efficient, and maintainable software.
• Proficient in working with on-premises, cloud, and hybrid infrastructures to ensure secure and efficient service delivery.
• Expert at using cloud and virtualisation technologies to improve infrastructure and services while managing costs and security
• Proficient in keeping accurate IT asset records to support service management, change control, and audits.
• Familiar with identifying and reducing risks to digital services (including security risks) through business continuity and disaster planning
• Familiar with applying industry standards and best practices to ensure quality and continuous improvement in digital services.
• Proficient in planning, monitoring, and managing budgets, supporting effective use of public funds
• Familiar with tracking project progress to meet deadlines, budgets, and quality standards.
• Familiar with using fair and evidence-based methods when managing and negotiating contracts to ensure good value and ethical standards.
• Familiar with leading inclusive meetings where everyone can contribute and decisions are recorded.
• Proficient in delivering IT services to internal users and customers according to agreed service levels.
• Proficient in configuring and maintaining system software to manage computing resources and support automation.

• Understand Agile principles and have experience supporting backlog management, sprint planning, and iterative delivery in infrastructure projects.
• Experience of using AI or machine learning tools to help monitor infrastructure, analyse data, and gain operational insights.
• Familiar with coaching others by adapting guidance to support different learning needs and levels of independence.

Skills and Attributes

• Conceptual thinking to make sense of complex or unclear problems by spotting patterns, developing insights, and trying ideas.
• Leadership skills to support and guide others with clear direction and to encourage an inclusive, high-performing team culture
• Interpersonal skills to build respectful and trusting relationships with a wide range of people, using inclusive communication.
• Influence and impact to work positively and empathetically with others to support shared goals and actions.
• Supervisory skills to set clear expectations and achievable deadlines and offer regular support to others.
• Follow-through and monitoring to track progress, spot and fix issues with others, raise concerns and keep people updated.
• Teamwork to work openly and supportively with others and help create a team where everyone feels able to contribute
• Effective communication skills--verbal, written, or assistive--to share information clearly and respectfully.

• Welsh language skills are desirable, level 1 or above, in understanding, speaking, reading and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Ty Glan Yr Afon

Cardiff

CF11 9AD

Employer's website

https://nwis.nhs.wales/