Lead User Researcher
Job summary
We're looking for an enthusiastic and talented Lead User Researcher to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate.
As a Lead User Researcher who is user-centred, you will specialise in planning and leading user research activities in larger teams and on more complex services. You will plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our services - ensuring that those services are accessible and work well for users.
Putting users' needs at the heart of your work, you will make people's interactions with our products and services as simple as possible.
English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
As a Lead User Researcher, you will:
undertake interviewing, workshop facilitation and ethnographic research - making complex processes and insights easy to understand
- identify which tools and methods to use and how to meet the needs of users across a variety of channels
- conduct user research with underrepresented or minority groups, or groups who may have sensitive personal conditions
- develop qualitative research discussion guides and undertake research facilitation and questioning using the appropriate techniques
- collect and analyse data related to people's behaviours, needs and opinion and provide evidence drawn from that analysis to represent the user in product and design discussions
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
As a Lead User Researcher you will be an expert practitioner, leading and aligning user research activities, and setting the strategic direction for research in your business area. You will:
- provide user research expertise and consultancy to your business area, and hands-on support as required
- ensure that teams take a user-centred, evidence-based approach to service design and delivery
develop and assure good user research practice across your business area
take a leading role in the User Centred Design community of practice
design and implement inclusive user research activities, including running usability testing sessions
Person Specification
Qualifications and Knowledge
- Educated to Master's level or equivalent qualification / experience
- Evidence of continuous professional development
Experience
- Experience in a user researcher role at a similar level, planning and leading a wide range of user research activities on complex services
- Proficient at aligning user research activities with wider plans to inform a service proposition
- Attention to Detail skills to apply specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete
- Communication skills as an effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences
Skills and Attributes
- Information Acquisition skills to identify gaps in the available information required to understand a problem or situation and devising a means of resolving them
- Interpersonal skills to establish relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines
- Communication skills as an effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Digital Health and Care Wales
Address
Hybrid working / Ty Glan yr Afon
21 Cowbridge Road
Cardiff
CF11 9AD
Employer's website
https://nwis.nhs.wales/
- Company
- Digital Health and Care Wales
- Location
- Cardiff, United Kingdom CF11 9AD
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £56514.00 - £63623.00 a year
- Posted
- Company
- Digital Health and Care Wales
- Location
- Cardiff, United Kingdom CF11 9AD
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £56514.00 - £63623.00 a year
- Posted