Senior Application Operations Engineer
Job summary
The Welsh Admin Portal(WAP)allowsusers in the Local Health Board's Medical Records teams will seamlessly interact with the localPatient AdministrationService (PAS)resulting in the referral being created in the PAS electronically. Subsequently in conjunction with the Welsh Clinical Portal (WCP) and Welsh Care Records Service (WCRS) the WAP application generates the necessary information needed for aConsultantto prioritise the referral. WCP provides electronic updates back to WAP and WCCG and stores the updated referrals in WCRS. WAP is used to manage the progression of the referral in PAS through to being ready for booking.
We are looking for talented,enthusiasticand motivated individualsto join our Software Applicationsteam supportingthismajor National software applicationthat forms the backbone ofthe NHS in Wales.
Someone who has had either grass roots experience oftheWelsh Admin Portalor has helped developor supportequivalent systems in the past you willbe required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure thattheapplication performs to the requirements of its users.You will take responsibility for leadingalloperationalaspects ofthe Welsh Admin Portal.
Main duties of the job
We are looking for software professionals who have the enthusiasm,creativityand skill tosupport anapplication and software that helps Clinicians deliver betterpatient care. We want people who consider software as a craft and are diligent in producing robust working software that meets the needs of users.
Our approach to learning is by doing and from day one your focus will be on helping us deliver software to users. We will provide you with the opportunities to ask for help andguidancebut we also encourage you to have the enthusiasm,driveand aptitude to also develop your skills independently and become an effective senior team member.
As someonehas had either experience ofthe Welsh Admin Portalor has helped develop equivalent systems in the past you willbe requiredto take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that theWelshPASapplication performs to the requirements of its users.You will take responsibility for leading the operationaland developmentalaspects ofthe Welsh Admin Portal.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
This is an excellent opportunity for those withextensiveoperational IT experience who wish to work at a national level. Understanding a broad range of infrastructure and software technologies is essential to this post as is an excellent understanding of Problem, Change and Release management.You will be required to:
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Management, operation support and development ofthe Welsh Admin Portal
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Line management responsibilities for a team ofapplication operations engineers
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Configuration and performance of the solution
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Becoming the subject expert to provide guidance and technical advice to colleagues andNHSstaff
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Managing changerequirements
Other areas of therole will be to work with our customer organisations, Welsh Government and other health services to help lead us in the future direction ofreferralsystems in Wales as well make sure the current system always remains operational.
If you would like to discuss this vacancy, please contactDhilushka.Maheswaran@Wales.NHS.UK
Person Specification
Qualifications and Knowledge
- Master's degree in a relevant professional field (e.g. IT, Computer Science), or equivalent qualification or experience.
- Knowledge gained through practical experience relevant to application operations, IT service management, or digital service delivery.
- Commitment to continuous professional development
- FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification.
- Professional registration, such as Registered IT Technician (RITTech).
- Theoretical and specialist knowledge, such as gained with the following: o Relevant ITIL certifications
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
- Significant experience in application operations or IT service management within a complex organisational environment
- Proven ability to manage and support complex IT applications, including coordinating change, incident, and release activities
- Experience of working in multidisciplinary teams to prioritise tasks, resolve complex issues, and deliver measurable service improvements.
- Experience of analysing operational and performance data to generate insights that inform service delivery and support continuous improvement.
- Familiar with applying relevant IT standards to ensure systems meet legal and regulatory requirements.
- Familiar with using incident management tools and principles to track, escalate, and resolve issues quickly.
- Proficient in managing services to meet quality, security, and performance standards.
- Proficient in managing business, data and cyber security risks ensure reliable, secure, and compliant service delivery
- Experience of leading inclusive meetings where everyone can contribute and decisions are recorded.
- Experience of coaching others by adapting guidance to support different learning needs and levels of independence.
- Familiar with working in a DevOps environment, enhancing collaboration between development and operations to support continuous delivery.
- Experience of using AI tools to support routine tasks, improve accuracy, and inform decision-making.
- Experience of applying Agile methods to plan, coordinate, and deliver IT or operational tasks.
Skills and Attributes
- Supervisory skills to set clear expectations and achievable deadlines and offer regular support to others.
- Technical agility to quickly learn new technologies, stay updated on trends, and understand their commercial use.
- Conceptual thinking to make sense of complex or unclear problems by spotting patterns, developing insights, and trying ideas.
- Planning and organisation skills to allocate resources effectively, adapt plans as needed, anticipate risks, and set clear timelines.
- Decision-making skills to make timely, informed decisions by balancing priorities and risks, considering long-term impact and working with others to ensure inclusive outcomes.
- Collaboration skills to build shared understanding across teams and disciplines, respecting differing constraints and goals to drive effective teamwork.
- Effective communication skills--verbal, written, or assistive--to share information clearly and respectfully across diverse audiences.
- Welsh language skills are desirable, at level 1 or above, in understanding, speaking, reading and writing in Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Digital Health and Care Wales
Address
Hybrid working
Location to be confirmed at interview
CF11 9AD
Employer's website
https://nwis.nhs.wales/