2nd Line Support Engineer

Job Title: 2nd Line Support Engineer – Networking & Infrastructure Support

Salary: £30,000- £37,000

Location: Birmingham

A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure

.

Key Responsibilit

• iesProvi de Level 2 technical supp ort across networking, infrastructure, and cloud servic
• es.Troublesho ot complex networking iss ues, including VLANs, routing, and switchi
• ng.Configure and mainta in VLANs, ACLs, and firewall polic i
• es.Diagno se Spanning Tree iss ues and network performance proble
• ms.Support and mainta in firewall, switching, and wireless infrastruct u
• re.Perfo rm firmware and software upgra des on networking equipme
• nt.Manage and mainta in virtualisation environme nts (VM lifecycle managemen
• t).Suppo rt Microsoft 365 servi ces, including Exchange, Teams, and SharePoi
• nt.Assist wi th Azure infrastruct ure and understanding of cloud resource fundamenta
• ls.Suppo rt SAN storage environme nts and understand storage architecture basi
• cs.Perfo rm remote troubleshoot ing of technical incidents and service reques
• ts.Work within an ITSM ticketing sys tem, managing incidents, prioritisation, and escalati
• on.Maintain and upda te technical documentation and knowledge base artic l
• es.Assist wi th backup technologies and data protection proces s

es.
Required Skills & Experi

• enceStr ong troubleshooting and analytical problem-solving sk
• illsExperience support
• ing:VLAN configuration and manage
• mentStatic routing on switches and firew
• allsACL creation and modifica
• tionInbound and outbound firewall poli
• ciesSpanning Tree troubleshoo

tingFirewall Experi

enceExperience supporting at least one of the following vend

• ors:Check P
• ointCisco Me
• rakiJun

iperSwitching Experi

enceExperience support

• ing:HPE / A
• rubaCisco Me

rakiWireless Networ

kingExperience supporting wireless environments includ

• ing:HPE A
• rubaCisco Me
• rakiC

iscoVirtualisa

tionExperience supporting virtual environments includ

ing:Hyp

• er-VVM lifecycle management (create/delete/snapshots/maintena
• nce)Virtual switch manage

mentVM

• wareVM lifecycle manage
• mentVirtual switch manage