Head of Customer Success

A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base.

This is not a new business role. This is about maximising value from current clients. Retention, expansion, upsell and commercial account strategy sit at the core of this position.

The business is evolving from a single-platform focus into a broader, CRM-agnostic offering, creating significant opportunity to grow revenue across its existing client base.

Role: Head of Revenue & Customer Growth

Salary: Up to £200,000 + performance-based bonus

Location: London-focused, hybrid

What you’ll be doing:

• Own revenue performance across existing accounts, including retention, expansion and upsell
• Drive Net Revenue Retention and maximise lifetime value across the customer base
• Build and implement a structured account growth strategy across a global client portfolio
• Work closely with senior stakeholders to identify commercial opportunities within existing relationships
• Lead and develop a commercial customer function focused on proactive revenue generation
• Move the business from reactive account management to a structured, revenue-led approach
• Stay close to key accounts and high-value opportunities as a hands-on commercial operator
• Support the shift to a CRM-agnostic proposition, identifying cross-sell and expansion opportunities

What you’ll need:

• Strong experience owning revenue growth within existing accounts in a SaaS or subscription business
• Background in CRM, martech or enterprise digital products such as Salesforce or similar
• Proven ability to drive NRR, upsell and expansion at scale
• Commercial mindset with experience carrying or influencing revenue targets
• Experience working with enterprise clients and complex stakeholder environments
• Ability to operate as both a strategic leader and hands-on commercial operator

What’s on offer:

• Salary up to £200,000 plus performance-based bonus
• High-impact role with direct influence on revenue growth
• Opportunity to reshape and scale the customer revenue function
• Work within a business evolving its product and market positioning
• Senior leadership exposure and strategic input

This role would suit someone who enjoys owning revenue, working closely with existing customers, and building a commercial engine focused on growth rather than just retention.