IT Support Technician

Job Title: IT Support EngineerLocation: Bangor, Co. DownSalary: £33,000 - £38,000 per year (depending on experience) + Overtime Opportunities The Role We are looking for a motivated and talented IT Support Engineer to join a close-knit team in Bangor. If you're passionate about technology, love solving problems, and want to make a real impact, this is the role for you. Benefits:

• Competitive salary & benefits: £33,000 - £38,000, plus opportunities for overtime, a workplace pension, and private health insurance.
• Stress-free commute: Easily commutable from Belfast with free on-site parking.
• Make a difference: Directly impact local businesses.
• Variety & growth: Work with a diverse range of clients and technologies.
• Supportive team: Join a friendly, collaborative environment where contributions are valued.

Your Role & Impact: You'll be a key player in the team, providing both remote and on-site support. You will have the autonomy to manage your own projects and build direct relationships with clients. Your day-to-day will involve:

• Being the first point of contact for clients, providing friendly and effective technical solutions.
• Managing and resolving support tickets from start to finish in a PSA system.
• Handling IT projects, from system migrations to new hardware rollouts.
• Proactively monitoring client systems to prevent issues.
• Visiting client sites to provide on-the-ground support (mileage reimbursed).
• Staying up-to-date with new technologies and helping clients navigate IT changes.

Essential Skills:

• Experience in Microsoft Stack: Windows & Office, Windows Server (Active Directory, Group Policy, Hyper-V).
• Microsoft 365: Administration of Exchange, SharePoint, OneDrive, Teams, and Entra ID.
• Networking: TCP/IP, DHCP, DNS, VLANs, VPNs, and Firewall configuration.

Desirable skills but not essential:

• Experience with ticketing systems like Autotask PSA.
• Familiarity with monitoring tools like Datto RMM.
• Knowledge of Intune, PowerShell, or cloud-managed endpoint security.
• Experience with common business software, such as Sage products.