IT Support Technician - MSP
Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)
Salary: £28,000 to £30,000
Location Cardiff - Hybrid
I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team.
You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.
No two days are the same - you'll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting.
Key Benefits:
- Hybrid working model
- £28,000 - £30,000 salary (depending on experience)
- Structured career progression and training support
- Profit-related bonus scheme
- Life cover, 24/7 GP access, and wellbeing support
- Company pension and free parking
- Regular team events and a positive, people-first culture
What You'll Be Doing
- Providing remote and telephone IT support to a diverse client base
- Troubleshooting software and hardware issues efficiently
- Managing and maintaining Microsoft 365 environments
- Installing, configuring, and maintaining PC hardware and peripherals
- Delivering high-quality customer service with clear, professional communication
What We're Looking For
- Previous experience in a Helpdesk or IT Support role (remote/telephone)
- Solid understanding of Microsoft Desktop and Server Operating Systems
- Experience with Microsoft 365 administration and troubleshooting
- Confident with PC setup, configuration, and fault diagnosis
- Excellent communication skills and a proactive, hands-on attitude
Desirable:
- IT certifications such as CompTIA, MCP, or equivalent (or working towards them)
If you are interested, apply directly or email your CV